FastHelp5
Other services in FastSeries : FastAnswer2 | FastChat
The CRM for Contact Center
FastHelp5 is a CRM system especially for Contact Center that can be used by customer service operations from all industries, and of all sizes.
Why Contact Center Loves FastHelp5
Our own experienced staffs who have been originally designed the concept and developing. After implementation, we are offering seamless / continuous training and customer support.
Benefits of Omnichannel Solution
| Customer Demands | Our Solutions |
|---|---|
| Support SNS as new channel | We can support all cases from any channel (OMNI channels Voice / email / SNS) |
| More efficient operations | We can provide single screen for ticket creation for all channels. (Easy to learn and easy to input) We can show all customer journey in the past, all channel messages at one single screen. (Easy to find) |
| Professional and consistent Answer | We can provide FAQ and easy to nurture. Any level of agents can answer solid / same level with this FAQ. |
| Centralized customer data | All information such as customer data, ticket details can be centralized. (Easy to manage) |
| Measurable for operation performance | We have plenty of reports (more than 70 template reports) to comply customer’s KPI. |
FAQ
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